Privacy Policy

Finder collects the information needed to operate a CRM SaaS product. This can include account details such as names, email addresses, passwords or authentication records, billing contacts, and workspace configuration details.

We also process customer content that you choose to store in the product, including contacts, companies, notes, activity history, tasks, attachments, custom fields, and other CRM records. If you connect third-party tools, we may receive data from those integrations based on the permissions you grant.

We use information to provide, maintain, secure, and improve Finder. This includes authenticating users, storing and retrieving CRM records, supporting search and AI-assisted workflows, preventing abuse, processing transactions, and communicating about product updates or service issues.

We may also use aggregated or de-identified usage information to understand product performance and improve the experience, provided that this information does not identify you or your customers.

When a customer uses Finder to manage CRM data, the customer controls the business information submitted to the service. Finder acts as a service provider or processor for that customer data and processes it only to deliver the service, comply with law, enforce agreements, and protect the platform.

Customers are responsible for ensuring they have the necessary rights and notices to collect, upload, and use the personal data they store in Finder.

We do not sell customer CRM data. We may share information with trusted subprocessors and service providers that help us operate the product, such as hosting, analytics, email delivery, customer support, and payment providers, subject to appropriate contractual and security obligations.

We may also disclose information if required to comply with law, respond to lawful requests, prevent fraud or security incidents, enforce our terms, or as part of a merger, acquisition, financing, or other corporate transaction.

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements. Customer workspace data is generally retained while an account remains active and for a limited period afterward to support recovery, continuity, and compliance needs.

If you close your account or request deletion, we will delete or de-identify information within a reasonable period, subject to backup retention cycles, legal requirements, and legitimate security or fraud-prevention needs.

Finder uses administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. These measures may include encryption in transit, access controls, logging, and routine monitoring of the platform.

No system is perfectly secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect unauthorized access.

Depending on your relationship with Finder and your location, you may have rights to access, correct, export, restrict, or delete certain personal information. Workspace administrators may also be able to update or remove information directly inside the product.

You can opt out of non-essential marketing communications at any time. Service-related notices will still be sent when needed to operate the product or administer your account.

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact Finder at info@findercrm.com.